AI-Powered Call Intelligence for Arborists
In the tree care business, phone calls are the lifeblood of new leads and customer relationships. Homeowners call when a tree falls in a storm, when they notice a diseased limb, or when they need a seasonal pruning estimate. But when your team is on a job site running chainsaws and chippers, taking detailed notes during a phone call is nearly impossible. Arbor Dash solves this with built-in AI call transcription that automatically records, transcribes, and summarizes every customer call so your team has perfect notes without writing a single word.
Every incoming and outgoing call handled through Arbor Dash is automatically transcribed using advanced speech-to-text AI. Within seconds of a call ending, you get a full text transcript along with an AI-generated summary that highlights the key points: what service the customer is requesting, the property address, any urgency indicators, specific tree species or sizes mentioned, and the agreed-upon next steps. These transcripts and summaries are automatically linked to the customer record in your CRM, so anyone on your team can review the conversation history before heading to a job site or following up on an estimate.
The call history dashboard gives you complete visibility into your phone operations. See every call with timestamps, duration, caller information, transcription status, and AI-generated tags. Filter calls by date range, team member, or customer to quickly find the conversation you need. The dashboard also provides call statistics including total call volume, average call duration, calls by time of day, and missed call rates so you can optimize your staffing and responsiveness.
For off-hours and overflow calls, Arbor Dash includes an AI voice assistant powered by VAPI that answers calls when your team is unavailable. The AI assistant greets callers with your company name, asks qualifying questions about the service needed, captures the property address and contact information, and lets callers know when they can expect a callback. You can also configure a live transfer option so that callers can be transferred to the AI assistant during busy periods. All information captured by the AI assistant is automatically added to your CRM as a new lead with the transcription attached. This means you never lose a lead to voicemail, and every after-hours caller gets a professional, helpful experience that represents your company well.
- Automatic call recording and transcription
- AI-generated summaries with key points extracted
- Full call history with search and filtering
- Off-hours AI voice assistant (powered by VAPI)
- Live transfer to AI assistant during busy periods
- Call stats dashboard with volume and duration analytics
- Transcripts linked to CRM customer records
- Automatic lead creation from AI assistant conversations
How It Works
- Enable AI call transcription in your Arbor Dash settings and configure your phone number routing.
- Incoming and outgoing calls are automatically recorded and transcribed in real time.
- AI generates a summary with key details and links it to the customer record in your CRM.
- Off-hours calls are answered by the AI voice assistant, which captures lead information and creates new CRM records automatically.