AI-Powered Call Intelligence for Arborists
Homeowners call when a storm drops a limb on the garage, when they spot a dead tree leaning toward the house, or when they want a pruning quote before spring. The person who picks up is often on a job site with a saw running and no hand free for notes. ArborDash records calls to your ArborDash number and calls your team places from the dashboard softphone, then transcribes them, so nobody has to take notes mid-call.
Recording and transcription are on by default for each ArborDash number. After a call ends, the recording goes out for transcription, and the call shows as transcribing in your call history until the text is back. Calls your team answers are recorded with each side on its own channel, so each line of the transcript is labeled with its speaker: the team member who answered and the caller, each shown by name when ArborDash knows it. Voicemails are transcribed too.
Calls also show up on the customer record. When a call comes in, ArborDash logs it on the caller’s customer or lead Activity tab, then updates that entry with how the call ended: answered, missed, or taken by the AI assistant. If the number belongs to a customer, the dashboard can open that customer’s page while the phone rings. The transcript and recording stay with the call on the Phone page.
The Phone page lists your recent calls with the time, length, caller, direction and who answered, including the calls the AI assistant took. Open a call to read the transcript or play the recording. Calls the AI assistant took also show its summary. The search box matches names, numbers, and words in summaries and transcripts. Cards at the top count today’s calls, inbound, outbound and missed. For a longer view, the Call Activity report lists each recorded call in a date range with its length and who answered, shows the total and average length, and exports to CSV.
Transcripts can be corrected. If a street name or tree species comes out wrong, your team can fix the text. Each edit needs a short reason, and the call shows who changed it and when. The AI assistant’s summary is never edited. Owners and admins can also re-run transcription on a call.
For after-hours and unanswered calls, ArborDash includes an AI voice assistant built on VAPI. You pick when it answers: all the time, only inside or only outside your business hours, only when nobody on your team picks up within about 18 seconds, or after hours plus unanswered calls. It answers with a greeting you set (the built-in templates include your company name). It can take a new caller’s name, number, address and the work they want and save it as a lead, book a free quote request under your scheduling rules, and tell the caller someone will call back within one business day. If the caller needs a person, it can transfer them to the number you set. Each AI call lands in the same call history with its recording, transcript and summary.
- Call recording and transcription, on by default for each number
- Speaker-labeled transcripts of calls your team answers, plus a summary of each AI assistant call
- Call history with search across names, numbers and transcripts
- AI voice assistant for after-hours and unanswered calls (built on VAPI)
- AI picks up when nobody answers in about 18 seconds, and can transfer callers to your team
- Daily call counts, plus a Call Activity report with CSV export
- Calls logged on the caller’s customer or lead record
- AI assistant saves new callers as leads and books free quote requests
- Do Not Record list and a recording switch for each number
How It Works
- Set up your ArborDash number in Phone Settings and have your carrier forward your business line to it. Recording and transcription are on by default.
- Calls to that number and calls placed from the dashboard softphone are recorded, then transcribed once they end.
- The transcript shows up with the call in your call history, and the call is logged on the matching customer or lead.
- Turn on the AI voice assistant and choose when it answers. It saves new callers as leads and books free quote requests.