ArborDash gives your office two-way texting from a local number of your own. Business texting in the U.S. comes with two sets of rules. Carriers filter texts from 10-digit numbers that are not registered through A2P 10DLC, and the TCPA sets damages for texts sent without consent. You register with the carriers from inside the dashboard. ArborDash checks each customer's consent record before a text campaign or schedule text goes out, and anyone who texts STOP gets no more texts until they text START.
Customers text your ArborDash number and the conversation lands in the SMS inbox, matched to the customer by phone number. The same thread appears on the customer's page, and each text is logged on their Activity tab next to their calls and emails. Your team replies from the dashboard on a computer or from the mobile app.
Texts also go out from other parts of ArborDash. After you apply a crew's optimized route, you can text each opted-in customer on it their scheduled date and arrival window. Text campaigns go to up to 500 opted-in customers at a time. Staff alerts such as a new lead or an approved estimate can text the team members you choose.
Consent works at two levels. First, an owner or admin confirms once, in Phone Settings, that your company collects texting consent properly. Until then, ArborDash sends no customer texts. Second, each customer carries their own opt-in and its source: the consent box on your web lead form (it starts unchecked, and the form records the IP address and browser with each opt-in), accepting an estimate or paying an invoice in your customer portal, texting you first, replying START, or paper or phone consent an admin records on the customer's page, with an optional note on where the evidence is kept. Each opt-in keeps its date and source, and STOP replies are logged too. Customers synced from QuickBooks and leads imported from a spreadsheet start with texting off.
What's included
- Two-way customer texting from a local number of your own
- One thread per customer in the SMS inbox and on the customer's page, with every text on their Activity tab
- Schedule texts from the route planner with each opted-in customer's date and arrival window
- Text campaigns to up to 500 opted-in customers at a time
- Staff alerts by text for new leads, approved estimates and payments received
- A2P 10DLC registration in the dashboard, four steps for a one-time $25 fee
- Consent tracking per customer with the date and source of each opt-in
- Unverified opt-ins stay blocked until an admin records where the consent came from
- Opt-out keywords (STOP, UNSUBSCRIBE, CANCEL, END, QUIT) honored automatically, with START to rejoin and HELP answered with your contact details
How It Works
- Buy a local number in Phone Settings, searching by area code or city.
- An owner or admin confirms, in Phone Settings, how your company collects texting consent. Registration and customer texts stay locked until then.
- Complete the four-step A2P 10DLC registration in the same place: pay the $25 fee, confirm your business details, choose a brand type, and submit your campaign with sample messages. The dashboard shows where each review stands.
- Customers opt in through your web form, your customer portal, a text to your number, or a START reply. For paper or phone consent you already hold, an admin records it on the customer's page.
- Your team replies to incoming texts from the SMS inbox. STOP replies switch the customer off and are logged.
Why carrier registration matters
U.S. carriers (T-Mobile, AT&T, Verizon) filter or block business texts from 10-digit numbers that are not registered through A2P 10DLC, even when the send looks successful on your end. Until your registration is approved, the SMS inbox shows a banner with its current step. Every customer text also needs a number your company holds and an owner or admin's consent attestation. Text campaigns, schedule texts and texts to someone who has never texted your number also need the customer's opt-in.